Peace of Mind Warranty Coverage

CYRENE HOMES

Warranty Overview

Buying a new home is one of the largest investments you will ever make, which is why it’s important to ensure your home comes with protection. As a 2-10 Home Buyers Warranty (2-10 HBW) builder member, Cyrene Homes provides every home we build with 10 full years of structural home warranty protection from the nation’s leading home warranty company. With the purchase of your new home, you’ll receive a copy of the structural home warranty contract that explains what is covered as well as a maintenance booklet to give you tips on how to care for your home. In addition, the warranty is fully-transferable, which increases the resale value of your home.

What's Covered?

10 full years of structural defect coverage for load-bearing components.
2 full years of systems surety coverage against defects in wiring, piping, and ductwork in electrical, plumbing and mechanical systems.
1 full year of surety coverage against defects in workmanship and materials.

Warranty Request

As an enhancement to your warranty program, we have also enrolled your home in the Front Line Warranty Service (FLWS) program, administered by 2-10 Home Buyers Warranty. FLWS will be the point of contact for all of your warranty service requests.

To submit warranty service requests, please login below to your homeowner portal. If you are a first time user, select the “sign up here” button. Once you have signed in, click “Service Requests” to submit your warranty requests.

Emergency Warranty Request

If you experience an emergency warranty service situation as defined below, please notify 2-10 HBW and contact the appropriate contractor below:

Please note, if you contact the emergency subcontractors with a NON EMERGENCY issue, you as the homeowner will be charged for the service.

PLUMBING
• Not working at all
• Excessive leak, one that is a slow drip is not considered excessive.
• A drain back up
Contact: Kaiser Plumbing – 281-970-3356

ELECTRICAL
• Not working at all, this does not include individual switches or outlets this is for the
entire house
• A hot wire is exposed
Contact: Vicast Electric – 832-292-3598

HVAC
• The entire system is not working, this does not include individual rooms or zones.
Contact: Air Innovations – 281-830-2412

Trusted Partnerships

Let us help build your forever home.

The team was so patient, understanding, and always available to answer any questions we had. They took the time to listen to our vision and matched us with the home that exceeded our expectations.

Sean & Rose W. Woodland Lakes

My kids and I love it, and we're very grateful to have such a beautiful home. It was better than expected! The team is amazing, thank you for your hard work!

Mariluz M. Cobblestone

The team was amazing from beginning, to end of building, and post move-in! Definitely recommend!!!

Vicky S. Cobblestone

The sales team was professional, friendly, and made the process so easy that I am still surprised! My home is beautiful, and I could not be more thrilled for my family's future in this neighborhood. Highly recommend!

Gabby J. Woodland Lakes

The Cyrene Homes team is great! They were very attentive, honest, and professional. They always made sure we are getting what we asked for. We love our new home, thank you!

Daniela M. Cobblestone

My family and I love our new home! Thank you to everyone at Cyrene Homes for making this happen!

Joshua V. Cobblestone

Cyrene Homes had the exact floor plan I wanted in great community. I couldn't be happier with this home. The team was responsive, communicative and made sure every detail was perfect.

Melissa H. Woodland Lakes